A Method for Visualizing the Sharing Context in Higher Education Services

ID: 50249 Type: Brief Paper
  1. Yushun Idei, Daiki Mori, Ryota Sugino, Koji Kimita, and Yoshiki Shimomura, Tokyo Metropolitan University, Japan

Monday, March 6 2:05-2:25 PM Location: Capitol H View on map

Presider: Henry Gillow-Wiles, Southern Oregon University, United States

Abstract: In recent years, the importance of value co-creation has been recognized widely in the field of services. Realized value, which can also be called value-in-context, is defined by the context. As such, effective value cannot be realized when the context of the provider differs from that of a receiver. However, a method for supporting the sharing of contexts has not yet been established, which leads to the purpose of this study. In this paper, the authors focus on higher education, proposing a model for visualizing to the process of context sharing/adjusting between a teacher and a learner, with a view to helping teachers to improve the quality of classes.


Conference attendees are able to comment on papers, view the full text and slides, and attend live presentations. If you are an attendee, please login to get full access.