Share Paper: How and why to develop an academic operations model to improve academic services responsiveness and reliability as part of a retention and recruiting plan in an online program

  1. Scott Warren, University of North Texas, United States
  2. Matthew Bonhamgregory, University of North Texas, United States
  3. Imonitie Atamenwan, University of North Texas, United States
  4. Alexa Cevallos, University of North Texas, United States
  5. Meaghan Blakey, University of North Texas, United States
Tuesday, November 5 3:40 PM-4:00 PM Bonaparte

Abstract: In academic departments at many universities, operations management is usually a day-to-day, inefficient process where faculty and chairs respond to problems as they arise. However, failing to create comprehensive operational model to support online academic programs as they grow is likely negative consequences for the performance of the unit. Reactionary operations may mean failing to capture recruiting leads, provide inconsistent or poor advising service to students during, and create a heavy workload for those involved in supporting a program, which can lead to low morale and costly turnover in related positions. This article provides an overview of the couple research ...