College students’ usage of and expectations from university owned mobile applications

Virtual Brief Paper ID: 43487
  1. Parul Gupta
    Illinois State University
  2. Kalyani Gop
    Illinois State University
  3. aaa
    Lydia Kyei-Blankson
    Illnois State University

Abstract: Mobile applications (Apps) have become an indispensable factor in a student’s life. Research has shown that universities are investing resources to develop mobile apps to meet the needs of its student population. The purpose of this research study is to study the usage patterns and expectations of students from two popular university owned mobile apps. A survey will be conducted in a mid-size institution, to determine the percentage usage of these apps by college students and the recommendations for improvements. Students’ feedback play a key role in deciding how mobile apps are revolutionizing the campus life and if their usage helps them connect better with the college resources. The study highlights the gaps where universities fail to reach out to its students, hence delaying their engagement or use of the apps.


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