Behavior Centered Design: A Case Study in Creating Supplier Management Rock Stars

Virtual Poster ID: 34379
  1. Sarah Devereaux
    Google

Abstract: Tone, quality, and satisfaction are critical to success for any training at Google. We designed a combination of overlapping instructional models, evaluation tools, and ongoing supports. Our culture is highly collectivist and grassroots. Therefore, we do not make trainings such as this mandatory. We really have to create a great experience that Googlers want to share with other Googlers with a huge fiscal impact. This is no small feat!

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