Support for online students: Reducing attrition

Virtual Paper ID: 56323
  1. Abhinav Mital
    LINC Education
  2. Amit Garga
    LINC Education
  3. aaa
    Christopher Brook
    Profectus Education, Consulting and Coaching Services

Abstract: Australia has seen significant increase in online enrolments in recent years; however, non-completions and early attrition of online students are often above 30% (TEQSA attrition report, 2017). This raises several issues for institutions including financial costs associated with dropouts, failure and non-continuation, potential institutional reputational damage and the need to meet TEQSA threshold standard requirements to demonstrate parity between face-to-face and online instruction. Several Australian institutions have taken affirmative action to address these issues. One such approach is to provide proactive and one-to-one personalised academic assistance anchored in specialised technology-assisted student engagement strategies delivered by qualified academics. This paper explores the nature of the student cohort, the supports provided and the outcomes.


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