Share Paper: An Evaluation of MOOC Success: Net Promoter Scores

  1. Kristin Palmer, University of Virginia, United States
  2. Christopher Devers, Johns Hopkins University, United States
Wednesday, June 27 12:20-12:40 PM Oost

Abstract: Online education has evolved in recent decades. At its infancy, online education involved asynchronously posting questions online and then receiving feedback. However, more recently, online education has moved to synchronous video conversations that mimic face-to-face communication. Further, within the last decade, online education has expanded to include Massive Open Online Courses (MOOCs). MOOCs are online courses that include asynchronous video and discussion forums on platforms designed to scale so that millions of learners can participate. Proponents of MOOCs saw a potential that MOOCs could lower the cost of a high-quality education by delivering online content from prestigious universities at scale ...