Application of Eye Tracking Technology as a Self-Evaluation Tool in the Training Program of Future Online Tutors
Tuesday, June 28 1:30 PM-2:00 PM
Future online tutors are facing an increasing need of using interactive tools in their everyday tutoring tasks. The online moderation and communication processes hereby are becoming more and more demanding. Many training programs of online tutors therefore include special training to exercise personal skills. Examples for these trainings are exercises with web-conferencing tools. Feedback hereby is mainly given by the trainers based on their observations and (if at all) in form of simple screen recordings. The potentials of self-evaluation are often limited. The ongoing case study of this paper tries to improve feedback by introducing eye tracking technology. This paper evaluates the potentials of eye tracking whether the provided feedback for training of personal skills might be enriched with gaze data. The paper investigates whether gaze replays, visualizations and statistics of eye movements might offer more comprehensive feedback to tutors enabling improvement of their skills.