Tuesday, June 23
2:45 PM-3:45 PM
EDT
Salon A

Instructor Help Seeking Behaviors in Web Based Teaching Using a Learning Management System

Roundtable ID: 46123
  1. aaa
    Xiongyi Liu
    Cleveland State University
  2. Daniel Winkler
    Cleveland State University
  3. aaa
    Selma Koc
    Cleveland State University
  4. aaa
    Lan Li
    Bowling Green State University

Abstract: Online education has been growing at an unprecedented rate in recent years. While much research has been conducted regarding student help seeking behaviors in web-based learning, little is known about instructor help seeking behaviors in web-based teaching. The present study aims to examine college instructors’ help seeking behaviors while using the most popular learning management system (Blackboard) in higher education. Data on all 611 instructor-initiated tickets during fall 2014 at a mid-western university were retrieved from the campus e-learning center. Initial analysis indicated that instructors sought help from the e-learning staff with a wide variety of course development and management efforts. Their help seeking behaviors also showed an interesting pattern that roughly aligned with the academic calendar.

Presider: Laurie Burruss, Pasadena City College; lynda.com

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