College Students’ and Instructors’ Satisfaction, Usability and Challenge of Using Turning Point in a Public State University
Abstract: Course Response Systems (CRS) are innovative approaches to enhancing student and instructor engagement within university classes. However, challenges exist with this technology, which might undermine its effectiveness in some classes. As such, the purpose of this research study is to (1) examine the satisfaction, usability, and challenge of using TurningPoint from both students’ and instructors’ perspective in their university-level courses and (2) to study if there is an association between instructors’ satisfaction and their challenge scores. 44 undergraduate and 16 instructors both completed a self-developed questionnaire to assess their overall satisfaction and perceived challenges in using TurningPoint technology (TPT). The results indicate that significant differences exist among instructors’ perceived challenges and benefits when using TurningPoint depending on the discipline of their college. To support faculty development in the educational technology skill area, these statistical results and reports will be useful for future training and constructing educational infrastructure. It is imperative that more research studies be conducted to understand students' and instructors’ experiences with satisfaction, and even challenges of using TurningPoint in their classrooms.