Analyzing Education Consultants’ Perceived Quality of Adobe Captivate Training Through an Integrated Structuration Model of Technology
Abstract: Companies around the world have adopted eLearning to train new employees and expedite onboarding. Corporate culture dictates how eLearning is administered to train new employees, illustrating Giddens’ (1984) duality of structure. The proposed Integrated Structuration Model of Technology outlines a mechanism through which employees can articulate the ways they interpret meaning in the eLearning training they receive. In this report, NetSuite’s method of training new Education Consultants (ECs) to use Adobe Captivate is considered. Specifically, the purpose of this study is to examine the ECs’ perceived quality of the training they received on Adobe Captivate, their opinions on using Adobe Captivate to create eLearning, and their interest in future training on Adobe Captivate. Using survey data, researchers determined that the ECs dislike using Adobe Captivate enough to not desire future training, despite having neutral opinions towards the original training course. Recommendations include the need for NetSuite to potentially rebuild its Adobe Captivate training, utilizing input from employees, or to consider a substitute program that will make ECs excited about learning and feel less frustrated with creating eLearning materials.
Presider: Eunsun Lee, University of Illinois at Urbana Champaign