Wednesday, July 10
1:30 PM-4:00 PM
Rooms 214 & 215

Technology-mediated Holistic Advising Supports Retention

Workshop ID: 55035
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    Alexandra Salas
    Mercer County Community College

Abstract: Technology-mediated Holistic Advising Supports Retention Mercer County Community College in New Jersey has transformed its organizational structure, business processes and mechanisms to create a new shared model of student success that focuses on identifying and serving student cohorts. This new model uses technology to better understand who their students are and develop flexible, dynamic structures to meet the ever-changing needs of their students and anticipate future trends. This session will review how it works, what technology is used, how it has exponentially increased our student outreach, challenges, benefits, and what's next.


Learning Objectives: 1. Practicing the importance of identifying student cohorts, providing cohort-relevant resources to these groups 2. Aligning institutional strategic plans with student success 3. Applying strategies to build a cross functional team that support goals. 4. Organizing effective communication management to support innovative holistic retention strategies

Topical Outline

The objective of this proposal is to showcase MCCC's iterative successful global advising practice. This is centered on its technology mediated student success model that has enhanced the college’s ability to connect with the student body, enhance multi-modal education and experiential opportunities, develop dynamic advising structures to address ever-changing student needs and anticipate future trends. The presentation will share lessons learned and showcase how the use of technology affords productive and innovative collaborations to enhance online education, retention and completion....student success! For ease of navigation in higher education, the use of mobile compatible tools which embody a one-stop mindset for information and services are employed. Similarly, this session will introduce Mercer County Community College’s recent and leading-edge organizational structure that encourages and provides cross functional communication and support campus-wide as well as technology-integration, ongoing assessment and data-driven strategies to make student success a campus-wide priority.


No prerequisites

Experience Level



Alexandra Salas, Ph.D. is Dean of Innovation, Online Education and Student Success at Mercer County Community College (NJ). In this role, she oversees the Center for Global Opportunities, the Center for Retention & Completion, MercerOnline (Distance Education), Tutoring Services, the Center for Teaching & Learning, and Testing Centers. She is also an education consultant, speaker, facilitator, and lecturer in traditional and online platforms. She holds a doctorate in Education from Walden University, M.A. in Political Science from Queens College, and B.A. in Journalism and French Studies from New York University. Focus areas include Leadership, Globalization, Retention, Student Services, Advising, Business Development, STEM, Education Technology, and Language Learning.


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