Share Paper: Lessons Learned from a Partnership with an Online Program Management (OPM) Provider

  1. Scott Springer, Brigham Young University-Hawaii, United States
Wednesday, October 18 3:00-3:20 PM Pavillion D

Abstract: This paper provides lessons learned from the implementation of an online MBA program at a private university in the Western United States The university partnered with an online program management (OPM) provider, a third-party vendor that invested the necessary capital to launch the program and provided assistance with recruitment, marketing, and course development Lessons learned include the following: (a) seeking an OPM provider that espouses a compatible organizational mission, (b) negotiating a favorable contract, and (c) establishing clear expectations and deliverables These best practices were distilled from interviews with 4 administrators and 4 faculty members from the university who had ...