Share Paper: Students’ Perception of Satisfaction with Personalised Feedback Received from Instructors in an Online Environment

  1. Dolors Plana-Erta, Universitat Oberta de Catalunya (UOC), Spain
  2. Soledad Moya, ESADE Business and Law School, Spain
  3. Pep Simo, Universitat Politècnica de Catalunya, Spain
Wednesday, November 16 11:55 AM-12:15 PM Edison C

Abstract: The article identifies the variables affecting the perception of satisfaction with the personalised feedback received from the instructor. An ad hoc questionnaire was used to gather the opinion of 387 accounting students of the UOC’s Bachelor’ Degree in Business Administration and Management. Using exploratory factor analysis, four personalised feedback dimensions were established. Similarly, a logistic regression model was employed to identify five predictors of student satisfaction with the feedback received. These five variables correspond with the four feedback dimensions and the number of comments received. The data shows that students are more satisfied with feedback quality (in terms of both ...