Evaluating a Re-evaluation Request Web Application at the University of Missouri School of Medicine
Abstract: University of Missouri School of Medicine recently launched a re-evaluation request system that moved an idiosyncratic paper process to a streamlined online system. A situated action approach to design was used in which the designer actively participated in the re-evaluation request process for one year to identify the “embodied actions” of the actors facilitating the process. The purpose of this study was to: 1) evaluate the usability of the most complex interface of the web application—the administrative interface and 2) pilot faculty and student satisfaction surveys. Five potential users participated in the usability study and faculty (n = 5) and student (n = 3) stakeholders completed pilot surveys. Usability study results were categorized as content to include in a training tutorial and/or program enhancements. Survey analysis indicates faculty users are satisfied with the application and student users have confusion regarding the re-evaluation process.